FAQ’s

FAQ

What are your procedures on wait time and how much is the waiting time charge?

 

We have a grace period of fifteen (15) minutes beyond the scheduled pickup time. Exceeding the grace period will result in wait time charges. Wait time will be charged at the hourly rate of the vehicle in fifteen (15) minute increments.

 

Any schedule changes/delays made within two (2) hours of the scheduled pickup time will result in wait time charges starting at the scheduled pickup time.

 

Winner Transportation does not monitor flights, therefore, wait times are charged for any passenger arriving late before notifying a reservations specialist to avoid penalties.

 

Winner Transportation does not monitor private flight, therefore, wait time will be charged a incurred for any passenger arriving on a private plane that is delayed by more than 15 minutes.

 

Do you have insurance?

 

Yes, all of our vehicles are 100% insured. If you have any questions about the extent of our insurance coverage for your corporate account, please call us at 702-969-7272. We will be glad to provide you with the information you need.

 

What if I forget something in my limo?

 

Winner Transportation is not responsible for any lost or forgotten belongings. If we do find a lost item, we will hold on to it and you may come and pick it up.

 

Should I tip my chauffeur?

 

Yes, if the client is pleased with the service they received. A recommended 20% gratuity is included in the quoted price for your convenience. However, whether a gratuity of any amount is given is up to the client.

 

What methods of payment does Winner Transportation accept?

 

A credit card is required at the time of booking reservations. We accept Visa, MasterCard, AMEX, and Discover. A direct billing account can be set up for your convenience by calling 702-969-7272.

 

When will my credit card be charged?

 

A preauthorization of your card is done forty-eight (48) hours in advance of your pickup time. Winner Transportation will charge your card after the reservation has been completed within twenty-four (24) to forty-eight (48) hours.

 

How can I obtain a receipt for my charges?

 

We can provide receipts for charges following service in the form of email or fax. If you have a profile or account setup with us, this process is automated and we send a receipt automatically by email when the final charges have been billed. If you have not received your receipt in a timely manner, contact any of our reservation agents and they will email you a receipt while you are on the phone. You may also request a receipt via email at reservations@winnerlimo.com

 

Do you offer corporate or personal open accounts?

Yes, we do. Contact our Sales Department to request an application. 702-969-7272.

 

How do I make a reservation?

 

Reservations can be made with us through a variety of options. We accept reservations via phone, email or through our website. Click on the reservations tab to get started now!

 

How far in advance should I make my reservation?

 

This varies based on the time of year. SUV reservations should be called in within twenty-four

(24) hours of the pickup date. We do try to accommodate all last minute requests for transportation, but can’t always guarantee that there are vehicles available. All specialty vehicle reservations should be called in well in advance of the event date.

 

What comes in a limousine or luxury bus in the way of drinks, food, etc…?

 

Our limousine and luxury sprinters can be prepared with ice, bottled water, sodas, individual snacks and cups. Alcohol is not provided. Alcoholic beverages are permitted as long as every passenger riding in the vehicle is over the age of twenty-one (21).

 

Can we bring coolers on any of Winner Transportation’s vehicles?

 

Yes, you can. However, there are no kegs or party-balls allowed.

 

What is a cleaning deposit and is this deposit refundable?

 

Winner Transportation may require the customer to provide a damage deposit of $250.00 upfront for potential mishaps. These deposits are required when alcohol will be consumed inside the vehicle during limo celebrations, party buses, and bachelor/bachelorette parties.

 

Cleaning deposits will be refunded only after the vehicle has returned to our garage and has been fully inspected.

 

Is smoking allowed in the vehicles?

 

No. All of Winner Transportation’s vehicles are non-smoking.

 

I am traveling with an infant. Are there car seats available?

 

Customers are encouraged to provide their own car seats or booster seats. However, if there is a need, Winner Transportation has a limited amount of car seats or booster seats available. Check with your reservation agent at the time of booking for availability. There is a $10.00 charge per seat request.

 

Can I request a particular driver?

 

Yes, contact your reservation agent to assure you have a profile and ask that they assign certain drivers that you prefer if they are available.

 

Can I visit Winner Transportation’s office I person to see vehicles and make a reservation?

 

Yes, and we encourage you to do so. Contact our Sales Department to schedule a time for a staff member to show you our fleet.

 

What is your cancellation policy?

We require forty-eight (48) hour advance notice for cancellations. If you are a “no show” for your reservation, you will be charged.

 

Where do I meet my chauffeur at the airport?

For Terminal 1, your chauffeur will be at the bottom of the escalator. For Terminal 3, your chauffeur will be at the baggage carousel.