Privacy Policy

At Winner Limousine, your privacy matters. We are committed to protecting the personal information of our customers, website visitors, and prospective passengers.

This Privacy Policy explains how Winner Limousine (“we,” “our,” “us,” or “the Company”) collects, uses, stores, discloses, and protects personal information when you visit winnerlimo.com, request a quote, make a reservation, or use our luxury transportation services.

By accessing our website or using our services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information depending on how you interact with our website and services.

1.1 Personal Identification Information

• Full name

• Email address

• Telephone number

• Billing or contact address, when applicable

1.2 Reservation and Transportation Information

• Pickup and drop-off locations

• Travel dates and scheduled pickup times

• Number of passengers

• Vehicle preferences

• Flight details, if provided

• Special transportation requests

• Reservation history

• Other information necessary to coordinate your journey

1.3 Payment Information

When you make a payment, transaction details may be collected or processed by our payment service providers. Depending on the payment method and system used, we may receive payment status, transaction identifiers, billing details, or limited payment information.

We do not intentionally store full payment card numbers or security codes on our own systems where payment processing is handled by a third-party provider.

1.4 Technical and Website Information

When you visit our website, we or our service providers may automatically collect:

• IP address

• Browser type and version

• Device type

• Operating system

• Website pages visited

• Referral sources

• Visit duration

• Approximate location derived from technical information

• Cookie identifiers and similar online identifiers

1.5 Communication Information

We may retain information you voluntarily provide through:

• Contact forms

• Email correspondence

• Telephone inquiries

• Booking requests

• Customer support communications

• Feedback and reviews

2. How We Use Your Information

Winner Limousine may use personal information for the following purposes:

• To provide limousine and luxury transportation services

• To process and manage reservations

• To provide quotations and respond to inquiries

• To coordinate pickup and drop-off arrangements

• To communicate important booking updates

• To process payments and manage transactions

• To provide customer support

• To improve our website, fleet presentation, and customer experience

• To analyze website traffic and service performance

• To prevent fraud and protect our business

• To comply with legal and regulatory obligations

• To send promotional communications where permitted by law

We use personal information only for purposes that are appropriate to the context in which it was collected and as otherwise permitted by applicable law.

3. Legal Basis and Permitted Processing

Depending on the applicable privacy laws, we may process information when necessary to:

• Perform a contract or take steps requested before entering into a contract

• Comply with legal obligations

• Protect our legitimate business interests

• Obtain consent where consent is legally required

• Address security, fraud prevention, or other legally permitted purposes

Where processing relies on consent, you may withdraw your consent subject to applicable legal requirements.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to support website functionality, understand visitor behavior, remember preferences, and measure advertising performance.

Some cookies may be provided by third-party services integrated into our website.

You can manage certain cookie preferences through available website controls or your browser settings. Additional information is provided in our Cookie Policy.

5. How We Share Information

We do not sell or rent personal information as a general business practice.

We may disclose relevant information to the following categories of recipients where necessary and legally permitted:

5.1 Transportation Personnel and Service Partners

We may share trip information with authorized chauffeurs, dispatch personnel, or transportation partners involved in fulfilling your reservation.

5.2 Technology and Website Providers

We may use hosting companies, booking software, customer relationship management systems, communication platforms, and website maintenance providers.

5.3 Payment Processors

Payment information may be shared with authorized payment providers to process transactions, issue refunds, prevent fraud, and support payment-related inquiries.

5.4 Analytics and Marketing Providers

We may use analytics or advertising services to understand website usage and improve marketing performance. Some of these providers may collect information through cookies or similar technologies.

5.5 Legal and Regulatory Authorities

We may disclose information when required by applicable law, valid legal process, regulatory obligations, or to protect the rights, safety, and property of our company, customers, and others.

5.6 Business Transfers

In the event of a merger, acquisition, financing, restructuring, or sale of business assets, relevant information may be transferred as part of the transaction, subject to applicable privacy laws.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Fulfilling transportation reservations

• Maintaining transaction and business records

• Handling customer inquiries and disputes

• Meeting legal and regulatory requirements

• Maintaining security and preventing fraud

Retention periods depend on the nature of the information, the purpose of processing, and applicable legal requirements.

When information is no longer reasonably required, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to lawful retention exceptions.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

If a security incident requires notification under applicable law, we will provide notice in accordance with the relevant legal requirements.

8. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, which may include:

• Requesting access to certain personal information

• Requesting correction of inaccurate information

• Requesting deletion of eligible personal information

• Requesting information about certain data-sharing practices

• Opting out of certain marketing communications

• Exercising applicable rights regarding the sale of personal information

• Submitting a privacy-related complaint

Nevada residents may have specific rights under Nevada law, including the right to submit a verified request directing an operator not to sell covered information, where applicable.

To submit a privacy request, contact us using the details provided in the Contact section below. We may need to verify your identity before responding.

We will handle eligible requests within the timeframes and under the conditions required by applicable law.

9. Email and SMS Communications

We may contact you regarding reservations, quotes, pickup arrangements, service updates, customer support, and other operational matters.

Where permitted and with any required consent, we may also send promotional emails or text messages.

You may opt out of marketing emails using the unsubscribe instructions included in the communication. For promotional text messages, you may reply STOP where supported.

Opting out of promotional communications will not prevent us from sending essential service-related messages where permitted by law.

Message and data rates may apply to SMS communications, depending on your mobile plan.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, booking platforms, social media pages, payment services, or other external resources.

These services operate under their own terms and privacy policies. Winner Limousine is not responsible for the privacy practices or security of third-party websites that we do not control.

We encourage you to review their policies before providing personal information.

11. Children’s Privacy

Our website and services are not directed toward children under the age of 13 for independent online account or data collection purposes.

We do not knowingly collect personal information directly from children under 13 through our website without appropriate authorization where required by law.

If you believe a child has submitted personal information to us inappropriately, please contact us so we can review and take appropriate action.

12. International Visitors

Winner Limousine is based in Las Vegas, Nevada, United States. If you access our website from another country, your information may be processed in the United States or other locations where our service providers operate.

Where applicable, we will take steps required by relevant privacy laws concerning international transfers and processing.

13. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our business operations, website technology, legal requirements, or privacy practices.

When we make material changes, we may update the date at the top of this page and provide additional notice when required by law.

We encourage you to review this page periodically.